International Checkout
To use International Checkout, click this button on the cart page:
International
Checkout, will fulfill orders for our
International Customers (outside of the U.S. and Canada).
Please note that International Checkout places your order with healthysnackstore.com on your behalf and is responsible for all billing, shipping, and customer service issues related to your order.
To Place An International Order:
1.
Select your items by shopping our site www.healthysnackstore.com and put
your items into the Shopping Cart.
2.
Choose the "International Checkout"
button when you are ready to 'Checkout' (instead of the “healthysnackstore”
button) at the bottom of the shopping cart page.
3.
Your items will be transferred to International Checkout for
processing. You may pay by International credit card, PayPal or bank transfer.
International Checkout will process your order, including billing, shipping and
customer service. Once your order is completed, all inquiries should be directed
to International Checkout at cs@internationalcheckout.com.
If you would like assistance placing your order, please
contact International Checkout: support@internationalcheckout.com.
Customer Service Hours: 8am-6pm PST:
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3717.5368
Dominican Republic Phone : +1809.202.3017
Ireland Phone : +01 443 3715
Mexico Phone : +55 8421 8266
New Zealand Phone : +09 889 0408
To check the status of your order or track your package, please log in to your International Checkout account at: https://www.internationalcheckout.com/login.php
To learn more, view International Checkout's Customer Service and Terms & Conditions information at: http://www.internationalcheckout.com/cs.php
International Shipping Questions:
Which countries are eligible for international shipping?
International shipping is currently available WORLDWIDE from
LuckyVitamin.com. Our third party vendor, International Checkout, will ship to
all countries around the world. For shipments within the United States,
Canada and APO/FPO addresses, please visit our Domestic
Shipping section.
Can I check the status of my international order?
To check the status of your order or track your package, please log in to
your International Checkout account at https://www.internationalcheckout.com/login.php.
Who should I contact about my International Checkout order questions?
International Checkout will be happy to assist you with any questions regarding
your order. All inquiries should be directed to International Checkout at: support@internationalcheckout.com
or call their phone support.
FAQ & Terms of International
Checkout
Your
Account
If you use this site, you are responsible for maintaining the confidentiality
of your account and password and for restricting access to your computer, and
you agree to accept responsibility for all activities that occur under your
account or password. International Checkout reserves the right to refuse
service, terminate accounts, remove or edit content, or cancel orders at their
sole discretion
EXCHANGE
If you request an exchange, you will pay for all
shipping fees including domestic shipping to and from the store. Our assistance
in this matter is FREE! We will bill you via your original payment method for
any additional charges incurred.
Shipping and Handling Fee
Our shipping and handling fees are combined on your order and are automatically
calculated by our system depending on the total amount we spend on your behalf
and how many items are in your order. Prices vary per store and per country,
based on a 3 lb. per item average. Shipping and Handling fees are calculated
upon checkout. Your total, including shipping and handling, will be provided
before you submit your order.
Cancellations/Changes
to your order
International Checkout provides a service and is a separate entity from the
store. As such, we cannot accept cancellations or changes to your order once
your order has been placed and we have charged your credit card.
Currency
Visa and Master Card payments will be processed in your local currency. If your local currency is not supported, then payment will be
processed in US Dollars. All other payment methods will be processed in US
Dollars only.
Disclaimer from
Unforeseeable Circumstances
International Checkout is not responsible or liable, nor shall it be deemed in
default of the Terms and Conditions, for any delay or failure in performance or
non-performance of any aspect of this agreement resulting directly or
indirectly from any accidents, fires, electrical or electronic failures,
equipment failures, shipping delays from either online retailers, international
couriers, or others, acts of God, labor disputes, governmental orders or
regulations, or any other cause beyond the reasonable control of International
Checkout.
BACKORDERED / OUT OF
STOCK
Sometimes an order that we have placed on your behalf may be backordered or out
of stock. If your entire order is out-of-stock, your
order will be cancelled. Occasionally, part of an order may be out of stock or
backordered by the store. If this is the case, we will take the action which
you requested during checkout. We are not responsible for delays in your order
due to backorder situations. Shipments will be made when all items in your
order have arrived at our depot. We do not make partial shipments.
Domestic Shipping
All orders must be shipped domestically to our depot from
the store. Often, a domestic shipment fee is charged by the store. If this
applies to your order, we will revise your invoice to add the domestic shipment
fee and charge you accordingly.
Duties and Taxes
For your convenience, International Checkout provides the option to pre-pay
Duties and Taxes.*
If you choose to pre-pay Duties and Taxes, you may avoid customs delays and we
guarantee that you will not be asked to pay anything when your order arrives.
If you do not choose to pre-pay Duties and Taxes, you will be responsible for
Duties, Taxes, and any related charges when your order arrives in your country.
*Duties and Taxes are calculated and charged by customs in your country.
Fraud
Reporting
In the event of any investigation of unlawful activities by local, state,
national and/or international authorities, International Checkout reserves the
right to disclose personal information as required. Any party or individual
conducting unlawful activities on International Checkout will be reported to
the proper authorities, including disclosure of personal information relating
to any investigation of said activities.
Insurance
All orders are insured against loss or damage. The
cost of this insurance is included in your International Checkout shipping and
handling fee.
International
Shipping Transit Times
International Checkout will get your items to your doorstep as quickly as
possible.
STANDARD SHIPPING arrives to your address in approximately 8-20 business days.
PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.
TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for
delays by customs or by the store.
Price Quotes
We strive to provide an accurate price quote up-front
so that you can make informed choices. All quotes are provided in USD (United
States Dollars). The total provided upon checkout includes your selected
products and International Shipping and Handling. You have the option to
pre-pay Duties and Taxes by checking the appropriate box upon checkout. If you
do not select this option, you are responsible for duties and taxes, payable
when your order arrives in your country. For your convenience, International
Checkout provides the calculated exchange rates from previous day business
closing to calculate quote in local currency. We do not guarantee quotes in
local currency. If California Sales Tax and/or Domestic Shipping Fees apply to
your order, they will be added by our Sales Team and you will be charged
accordingly. You will receive a copy of your revised order. Occasionally, there
are situations out of our control such as, but not limited to, out-of-stock
items, product price increase, additional international shipping fees due to
the size and weight of your items and local customs and import limitations. If
such an exception occurs, you will be contacted by our Customer Service Team.
International Checkout reserves the right to cancel any order, with or without
cause. There may be additional charges involved in your transaction that your
local credit card or bank will charge you, although these charges are usually
minimal.
Refused Shipments /
Delivery Failure
You will be held liable for return shipping (if
applicable), duties and taxes (if incurred), and for all other associated fees
when any of the following circumstances occur. Your package will be abandoned
and you will be billed for any additional fees. Absolutely no refunds will be
issued.
- You refuse delivery of your parcel for any reason.
-The carrier makes 3 unsuccessful attempts to deliver your parcel to your
address because you are not at home and/or do not pay duties and taxes.
-You provided an invalid address.
-Your parcel is returned by customs because your merchandise is restricted from
import into your country.
-You refuse to pay duties and taxes.
Returns
and Exchanges
INSTRUCTIONS:
To Request your return or exchange, please log into your account here
and click the 'request return or exchange' option. Then, select the 'request
return or exchange' option for the particular order under the RMA section and
complete the form. Please read the RMA terms and conditions. You will be
required to agree to them prior to submitting your request. Once submitted, you
will be notified whether your RMA has been approved within 3 business days.
TERMS AND CONDITIONS:
Returns/Exchanges will not be accepted unless your request is received within 7
business days of receipt of your order, and must be pre-authorized by International
Checkout. You will receive detailed return instructions and a Return
Authorization Number when your Return/Exchange is approved.
Do not contact the store directly. They cannot process your return.
All orders are subject to the return policy of the online store where your
items were purchased. Many stores have restricted time limits for returns, or
may not accept returns or exchanges at all.
Therefore, your order may not be eligible for return or exchange. In addition,
any delays by the shipping carrier, customs, or any other cause may affect your
order's eligibility for return. Due to the time sensitive nature of
returns/exchanges, we recommend that you contact International Checkout
immediately with your request for a Return Authorization. This policy applies
to Returns, Exchanges, and Defective Merchandise.
Merchandise must be in new condition with tags attached and must be accompanied
by the original International Checkout receipt or invoice.
All returns must be sent insured via registered mail, or any other delivery
service that can track a package and requires a signature upon delivery. Due to
the time sensitive nature of the store's return policies, expedited/express
shipping may be required.
REFUND: If you request a refund, you will be refunded for the
merchandise purchase price, minus shipping cost of the merchandise back to the
store we purchased it from on your behalf, and any return or restocking fees
that are charged by the store which you purchased from. Our assistance in this
matter is FREE! Your refund will not be issued until the Return is accepted and
refunded by the store.
